How can we help you?

We strive to process and ship orders within 3 business days. When your order is shipped via UPS, you will receive an email with tracking information. If for some reason you do not receive an email from UPS, please contact us at orders@fst-llc.com and we will get right back to you.

All orders are shipped within 3 business days via UPS Ground from our facility in NJ. The delivery window is 1-5 business days. When you receive your tracking information, it should give you a delivery estimate. You can also visit https://www.ups.com/maps for more information.

If you have any special requests such as gift wrapping or delivery deadlines, please contact us at orders@fst-llc.com and we will do our best to accommodate your needs as circumstances allow.

If your order has not yet shipped, we can attempt to change or cancel an order. Please contact us immediately at orders@fst-llc.com or 973-837-6791 with your order number for reference. Once an order has shipped, it cannot be changed or canceled.

Regular orders are final sale and are non-returnable and non-refundable. If you feel we made an error in processing your order or you experience a quality issue, please contact us directly at orders@fst-llc.com or 973-837-6791, and we will handle your case on an individual basis.

Please do not hesitate to contact us with additional questions/feedback. You can email us at orders@fst-llc.com or call us at our office Monday-Friday 9am-5pm at 973-837- 6791.